How can I activate my SIM or eSIM?

Activating your SIM or eSIM is a straightforward process that can be done in just a few steps. Below, you'll find detailed instructions for activating both a physical SIM card and an eSIM, ensuring you can connect to our network quickly and easily.

Activating a Physical SIM Card

To activate your physical SIM card, you will need to follow these simple steps. First, insert the SIM card into your mobile device. Make sure your phone is powered off when you do this to avoid any potential issues. Once the SIM card is securely in place, turn your device back on. Next, you will need to complete the activation process by calling our customer service number or visiting our self-service portal online. If you choose the online option, log in to your account, navigate to the “SIM Activation” section, and follow the prompts to enter your SIM card number and any other required information. After submitting your request, you should receive confirmation that your SIM card is activated, allowing you to start using your mobile service.

Activating an eSIM

Activating an eSIM is slightly different but equally simple. Begin by ensuring your device is compatible with eSIM technology. Once confirmed, go to the settings menu on your device and locate the option for adding a mobile plan. You will then need to scan the QR code provided to you when you purchased the eSIM, or you can enter the activation details manually if you prefer. After successfully scanning the QR code or entering the information, your device will begin the activation process. It may take a few moments for the eSIM to activate, so please be patient. Once activated, you will receive a notification confirming that your eSIM is ready to use, and you can start enjoying your mobile services immediately.